Relationship between Employee satisfaction and Customer satisfaction of First Security Islami Bank

Abstract

As banks play the key roles in the economy, it is important to know the performance of banks in their operational areas. In addition to this, banks’ performances should be measured because of the several parties related to the banking industry. Depositors evaluate performance to make a decision regarding whether to trade with the bank, bank-managers evaluate performance to formulate a strategy, and regulators evaluate to ensure whether the banks’ performances align with the legal and societal structure of the country. The objective of the study is to analyze the “Loan Disbursement” A Case Study on First Security Islami Bank Limited Though primary objective of preparing this paper is to fulfill the requirement of BBA internship program but this study will serve as a reference for any kind of further research both for academic or business purposes. From the study we will get a clear picture of overall performance of FSIBL and also special scenario of customer satisfaction level of monthly savings scheme. Overall customer satisfaction depends on what type of service marketer providing to customer. Customers expect more return on their savings which is comparatively lower than other private commercial bank. The study has some shortcoming are lack of knowledge to such type of survey, time limitations, respondents’ unwillingness to cooperate and limited sample size. This report is prepared on the basis of information collected from both secondary and primary sources and every effort has been made to ensure that the information compiled in the report is accurate.