A Study on Service Quality of Public Transport System at Selected Locations in Dhaka City

Abstract

Dhaka is one of the most densely populated cities of the world. Here huge pedestrian gather in road and intersections. As a result of huge population traffic and transportation problems are increasing day by day. At presents pedestrian crossing is one of the greatest challenges for the traffic and safety engineering communities. Present study deals with Service Quality of Public Transport System at Selected Locations in Dhaka City. Motijheel to Banani has been selected as study area. In our study we using two methods are field survey, photographic survey. We collect data from video records and then we done some calculations. From those data we observed the road surface quality, road marking and signal system, riding condition. The present study is focus mainly on Service Quality analysis only. Service Quality studies are useful evaluate the more parameters in transportation engineering. There is a scope on Service Quality study on urban road for future work. In Dhaka city service quality is not good enough. Passengers and operators faced so many problems from poor service quality. In some cases it too difficult to measure service quality because of political difficulties and non-cooperation behavior of bus owners. But it needs to be research about service quality.